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Short-term Rentals: Get More Bookings with our Guest Experience Toolkit
Introduction
Why a Guest Experience Strategy Leads to More Rental Income
Finding Your Niche
Identifying & Developing Guest Personas (12:52)
Refine Guest Personas & Match Property Requirements (7:53)
Designing a Delightful Guest Experience
Effective pre-arrival experience (9:13)
Providing a Seamless Check-in Experience (9:35)
Enhancing the Physical Space and Amenities
Incorporating Personal Touches and Customization
A couple of days into the guest's stay (6:12)
Providing a Seamless Check-out Experience (7:38)
Encouraging Guest Reviews and Testimonials
Handling Guest Feedback and Resolving Issues Professionally
Next Steps and Measuring Your Return on Investment
Setting SMART Goals
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Why a Guest Experience Strategy Leads to More Rental Income
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