What you get from our course and toolkit:
Looking to turn your short-term rental into the go-to spot for travelers? Our toolkit and self-implementation course is the secret sauce for creating a guest experience that's nothing short of memorable. We’ll guide you through the nitty-gritty of what makes a stay unforgettable, which includes truly understanding guest personas and how to best respond to their unique expectations for your hospitality business. By diving into the psychology of traveler satisfaction, you'll learn how to curate a space that stands out in a crowded market.
Our self-implementation course and toolkit will see you garner 5-star reviews, recurrent business and ultimately an improved return on investment of your rental property. Implement what you learn here, and watch as your rental becomes a hot commodity, with guests clamoring to book their next stay with you.
What you get:
- Access to expert hospitality advice, best practices and advice from a seasoned business consultant and SuperHost.
- The benefit of completing this course independently in your own time, which includes watching 10-minute videos, using the content provided and completing short quizzes
- Access to numerous templates, including a guest experience journey map template, for easy self-completion during the course.
Curriculum
- Effective pre-arrival experience (9:13)
- Providing a Seamless Check-in Experience (9:35)
- Enhancing the Physical Space and Amenities
- Incorporating Personal Touches and Customization
- A couple of days into the guest's stay (6:12)
- Providing a Seamless Check-out Experience (7:38)
- Encouraging Guest Reviews and Testimonials
- Handling Guest Feedback and Resolving Issues Professionally
Your instructor
The Author of this course, Francois Kriel (Franck for short) has hands-on experience working in high-end hospitality and real estate. He founded a consultancy years ago and also has a leadership role at a tech company. Today, Francois owns one of the best rated Airbnb's in South Africa's iconic Johannesburg. Like many hosts, his rental property investments are managed alongside his career, family and life goals. He is a certified master coach within the IMC-framework and has extensive business consulting, coaching and mentoring experience.